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I Haven't Received a Welcome Text Message: What Should I Do?
I Haven't Received a Welcome Text Message: What Should I Do?

Troubleshooting Missing Welcome Messages

Updated over 8 months ago

When you acquire a new SIM card, you typically receive a welcome message containing your new phone number. If you haven't received this message, here's how to access your new number:

  1. Check Your Phone Settings:

    • Download the app and navigate to the section located in the upper left corner, often denoted by an icon with three lines. Your phone number should be displayed there.

  2. Test Your Number:

    • Make a call or send a text message to a known contact. The number displayed as the caller or sender will be your new phone number.

  3. Contact Support:

    • If you're still unable to locate your new number, reach out to us through the app. Navigate to the "Help" option located on the upper side of your screen. Provide us with the 20-character code found on your SIM card (also available on the plastic card from which you detached the SIM). This code typically ends with the letter "F."

By following these steps, you can quickly access your new phone number and ensure seamless communication.

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