If you've recently topped up and didn't receive a confirmation message, don't panic! Here's how to ensure that your top-up has been successfully applied to your line:
Check Your Connection: Ensure you have a strong signal reception. Try toggling your device into airplane mode for 15 seconds, then turn it off again and check if you can browse.
Review Transaction History:
Open our application and navigate to the menu icon (three horizontal lines) in the upper left corner.
Select the "Transactions" option to view the details of your top-ups. You'll find records of your recent operations, including your last top-up.
Verify Top-Up Details: Confirm if the date and time of your last transaction align with your top-up. Additionally, review the package details, such as the amount of data and expiration date.
If the above steps don't resolve the issue, please contact us for assistance:
Via Email: Send an email to ayuda@oxio.com with a photo of your purchase receipt, clearly displaying the transaction's time, date, and location.
Through the App: If you have our application and access to Wi-Fi, request assistance through the corresponding section in the app. Be sure to attach your purchase receipt for expedited support.