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Contacting Customer Service: How to Reach Us
Contacting Customer Service: How to Reach Us

Guidelines for Getting in Touch with Our Customer Service Team

Updated over 8 months ago

If you still have unanswered questions, don't worry! Our dedicated Customer Service team is here to assist you. Reach out to us through one of the following channels:

  1. Through the App: Access the "Help" section conveniently located in the lower right corner of the app.

  2. Via Email: Send us an email at: ayuda@oxio.com.

When contacting us, please ensure to include the following information:

  • The phone number experiencing technical difficulties.

  • A detailed description of the problem you're encountering.

  • Your name and either your phone number or email address for identification purposes.

We're committed to resolving your concerns promptly and ensuring a smooth experience for you.

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