OXIO

If you're experiencing difficulty scanning the QR code for eSIM activation, try the following troubleshooting steps:

Ensure Proper Lighting: Make sure you're in a well-lit area when scanning the QR code. Insufficient lighting can interfere with the scanning process. Move to a brighter location or adjust the angle of your device to improve visibility.

Check Alignment: Position your device's camera directly over the QR code, ensuring it's centered within the scanning frame. Hold your device steady and avoid tilting it too much, as this can affect the scanning accuracy.

Clean the Screen: Dirt, smudges, or scratches on your device's screen can obstruct

1. Ensure Proper Lighting: Make sure you're in a well-lit area when scanning the QR code. Insufficient lighting can interfere with the scanning process. Move to a brighter location or adjust the angle of your device to improve visibility.
2. Check Alignment: Position your device's camera directly over the QR code, ensuring it's centered within the scanning frame. Hold your device steady and avoid tilting it too much, as this can affect the scanning accuracy.
3. Clean the Screen: Dirt, smudges, or scratches on your device's screen can obstruct

the QR code and hinder scanning. Wipe the screen clean with a soft, dry cloth to remove any debris or marks that may be interfering with the scanning process.

Resize the QR Code: If the QR code appears too small or blurry on your screen, try zooming in to enlarge it. This can improve the clarity of the QR code and make it easier to scan.

Restart the Device: Sometimes, restarting your device can resolve temporary glitches or issues with the camera. Turn off your device, wait a few seconds, and then turn it back on. Once restarted, attempt to scan the QR code again.

Use a Different Device: If you're still unable to scan the QR code, try using a different device with a camera to see if the issue persists. Some devices may have better camera quality or scanning capabilities than others.

Manual Entry: If all else fails, contact OXIO. We may be able to provide you with the activation code manually, allowing you to bypass the QR code scanning process and enter the code directly into your device.

1. Resize the QR Code: If the QR code appears too small or blurry on your screen, try zooming in to enlarge it. This can improve the clarity of the QR code and make it easier to scan.
2. Restart the Device: Sometimes, restarting your device can resolve temporary glitches or issues with the camera. Turn off your device, wait a few seconds, and then turn it back on. Once restarted, attempt to scan the QR code again.
3. Use a Different Device: If you're still unable to scan the QR code, try using a different device with a camera to see if the issue persists. Some devices may have better camera quality or scanning capabilities than others.
4. Manual Entry: If all else fails, contact OXIO. We may be able to provide you with the activation code manually, allowing you to bypass the QR code scanning process and enter the code directly into your device.

By following these troubleshooting steps, you can address issues with scanning the QR code for eSIM activation and successfully complete the activation process. If you continue to encounter problems, don't hesitate to reach out to OXIO for further assistance.