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Dealing with a Lost or Stolen SIM Card
Dealing with a Lost or Stolen SIM Card

Guidelines for Handling Lost or Stolen SIM Cards and What to Do Next

Updated over 8 months ago

If your phone has been lost or stolen, it's crucial to notify us immediately. Please send an email to: ayuda@oxio.com, including the following details:

  1. Your full name.

  2. The phone number associated with the lost or stolen device.

  3. A copy of your official ID for verification purposes.

Your security is our top priority, and we are committed to assisting you as swiftly as possible. Should you require further assistance or have any questions, please do not hesitate to reach out. We are here to support you every step of the way.

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