Troubleshooting Issues with Making or Receiving Calls
Check Your Plan and Available Minutes:
If you're experiencing difficulties placing or receiving calls, ensure that your plan is active and that you have sufficient available minutes.
2. Verify Phone Settings for Incoming Calls:
If you're encountering issues with incoming calls, review the following settings on
your phone:
Roaming:
Android: Settings > Connections > Mobile Networks > Roaming.
iOS: Settings > Cellular > Cellular Data Options > Roaming.
Network Mode:
Ensure that your phone is set to 4G or LTE.
Network Operators:
Confirm that the "Select automatically" option is enabled.
VoLTE (Voice over LTE):
Check if VoLTE, 4G, or LTE Mode is activated (this may vary based on your device).
Mobile Data:
Ensure that mobile data is enabled.
APN (Access Point Name):
Verify that the APN settings are configured correctly.
Coverage:
Keep in mind that our service is only available in Mexico.
For detailed tutorials on enabling VoLTE on Android, please refer to the following resources:
VoLTE Android:
VoLTE iOS: